Recent content by baddies

My apologies, that was Phone Manager Pro I was referring to. Wasn't sure if that is the same situation, as Windows Update does cause problems with Avaya software (seen it affect VMPro as well).

Which install of Softphone do you have and do you have Automatic Windows update may be causing the problem. Try repairing the install and if the system pops up with an 1249 (I believe) Windows Insaller error, then you may have to download and install the latest version. If you have the latest...

What firmware revision are the 9621 phones on? They should be on 6.2.2.09

Create a new user with a slightly different username

Sorry, meant VoicemailPro.exe

When you have VM Pro closed, does VMPro Client.exe still show up in task manager?

You have multiple Windows RDP sessions active and can only have 1 copy of VM Pro working at a time.

Do you have POTS or PRI/SIP. If you have POTS, make sure you have Allow Analog Trunk to Trunk Connect enabled (under the Analogue options on each POTS line).

Make sure the Huntgroup has Voicemail enabled, you have a shortcode entry with CODE: #XXXX TELEPHONE NUMBER: #N FEATURE: Voicemail Collect LINE: 0

Got it resolved.

Calls in to Custom Service menu, when they enter the extension, it transfers the caller to the extension but never goes to VM after the RNA timer has expired. Internal calls works fine. What would cause this?

Apparently deleting the user and recreating with a different name resolved the issue.

I upgraded about 2 months ago to bring it from 7.0 to the latest 7.0.36. When I click on Upgrade to see what version they have and the Expansion modules all have the 9.0.36 firmware version. As for the the power supply, I do not have that partiular information at the moment. There is only...

Customer is on a IP500V2 cabinet.

Have a customer with 5410 phones with the latest firmware (r6). When plugged in, it will function correctly for about an hour then state PLEASE WAIT. It is not happening on all phones, just a select few. Phones are plugged into DS30 expansion modules and I have already deleted/recreated the...