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My apologies, that was Phone Manager Pro I was referring to. Wasn't sure if that is the same situation, as Windows Update does cause problems with Avaya software (seen it affect VMPro as well).

Which install of Softphone do you have and do you have Automatic Windows update may be causing the problem. Try repairing the install and if the system pops up with an 1249 (I believe) Windows Insaller error, then you may have to download and install the latest version. If you have the latest...

What firmware revision are the 9621 phones on? They should be on 6.2.2.09

Create a new user with a slightly different username

Sorry, meant VoicemailPro.exe

When you have VM Pro closed, does VMPro Client.exe still show up in task manager?

You have multiple Windows RDP sessions active and can only have 1 copy of VM Pro working at a time.

Do you have POTS or PRI/SIP. If you have POTS, make sure you have Allow Analog Trunk to Trunk Connect enabled (under the Analogue options on each POTS line).

Make sure the Huntgroup has Voicemail enabled, you have a shortcode entry with CODE: #XXXX TELEPHONE NUMBER: #N FEATURE: Voicemail Collect LINE: 0

Got it resolved.

Calls in to Custom Service menu, when they enter the extension, it transfers the caller to the extension but never goes to VM after the RNA timer has expired. Internal calls works fine. What would cause this?

Apparently deleting the user and recreating with a different name resolved the issue.

I upgraded about 2 months ago to bring it from 7.0 to the latest 7.0.36. When I click on Upgrade to see what version they have and the Expansion modules all have the 9.0.36 firmware version. As for the the power supply, I do not have that partiular information at the moment. There is only...

Customer is on a IP500V2 cabinet.

Have a customer with 5410 phones with the latest firmware (r6). When plugged in, it will function correctly for about an hour then state PLEASE WAIT. It is not happening on all phones, just a select few. Phones are plugged into DS30 expansion modules and I have already deleted/recreated the...

Has anyone else been experiencing software/configuration corruptions on 8.0 and 8.1 (specifically 8.0.44 and 8.1.56) with Embedded VM. Few Examples: AA missing from Manager. Calls to an extension are Ringing Hunt Groups even when HG and extension are deleted. Calls overflow to secondary HG...

That's what I wanted to confirm. Thanks.

I do not have that information handy at the moment. The cusomter previously had a comdial system and the VM was repurposed (years ago), it is on an old AT system but we did not have a Din5 kayboard/Monitor to verify. We changed the recording by dialing Intercom 777 -> password --> Option 3 -->...

Partner 3.0 w/3rd party voicemail. If no-one answers/at night, when the AA plays it states to press * for a Company Directory. Once the caller is in the sub-menu, The customer would like to add pressing 0 to transfer callers to extension 10. Currently when they press 0 in the sub-menu it...

Voila, issue is resolved. MPR/DSP IP's were within the DHCP scope. Acquired new ones and I have two way audio.