Recent content by AppleHead493

Hi All, As per the subject header, does anyone know where I can find the audio files for voice mail messages to a vm inbox on the Mitel 3300 CXii? I have FTP access to the mitel box but cannot seem to find any trace? Thanks.

Hi Everyone I've had a complaint from a user today that outgoing calls are having a "Restricted / **** / Private ID" DDI presented when making calls, I do not think this should be the case and fairly certain this is not configured on our Mitel 3300 system. Would this be a BT thing or has...

SOLVED IT! It was picking up a .101 address from our scope however, that address is already statically assigned to a different device (And not documented), so excluded the IP from the range and the phone then picked up a different IP and is now working fine again.

Ok I've had a look at the logs, it seems that the MAC Address is not supported and there's an IP conflict, it's picking up the .101 address of our /24 scope when that is already supposed to be assigned to another device.

Hasn't helped whatsoever, even plugged into a new port and created a whole new extension and copied the keys from a working extension, AND changed the phone.

No headset option assigned to that extension though? I've added it in and set it to off so i'll post back with the result.

Ok, a weird one! I have a single user who is complaining that the people they are talking to cannot hear them. Also it would appear that their handup button (where the receiver sits) does not function properly either. I have tested the cables to the phone and switch. All good. I have tested on...

Hi Sarond thanks for your response We are currently on RL: 4.2 SP2 PR1 and ASL: 10.2.2.15. And yes we do an active SWA.

Hi All In short we need to upgrade our Mitel 3300 CX-II box to the latest release. We are being screwed over by BT/Mitel asking us for nearly £800 for them to do it themselves so hoping some people here have some insight on how to do this as we are hoping to do the upgrade ourselves. Does...

No there is not, and User A has been a number of users, as well as B, this is not limited to 2 single users.

I can only speculate at the moment but will ask, and the fact remains that User A "DID NOT" initiate any call, so it seems that calls are being made on their own!

Ok I have a bit of a weird issue occuring with some of my AVAYA handsets, occasionally it will appear that some users will recieve a phone call from another user, say User A phones User B, on User B's phone User A shows up on the screen as you would expet, however, the phone onyl rings once and...

Hi All Just a quick one. I need to redirect incoming external phone calls to another external number. I'm doing this via VM Pro, where a whisper is played and then auto forwards to the external number. I was just wondering if there will be a charge involved in the redirection from our SIP...

I seem to be having an issue with my AVAYA phone system, where handsets will ring out once from either internal users or external numbers and then drop instantly. All at random handsets and soemtimes they bounce to other handsets and then drop and will register as a missed call against the...

Hi Everyone All of a sudden, today it seems that the 'Calls Waiting' box on our AVAYA CCR Wallboard has stopped working and will not display the correct figure or light up when it is alerting. It is simply stuck on 0 permanently even though the current wait time is incrementing. The system...