Recent content by AlohaSupportTech

Deduct credit card fees from the servers tips 1. Maintenance/Payments/Tenders. 2. Tender Subtab. FOR EACH CREDIT CARD TENDER KEY... 3. In "Tip Refund %" enter 0. to disable the feature 4. In the Sales Summary Report, you can remove the report object called "CC Tip Redunction" Removing...

Radiant specifically licenses a key for either table or quick. If you are switching between both, you may have purchased a combo key license. That means a typical user can't just switch as Aloha Manager and the terminals will state "Licensed for Quick Service Only." On Switching from QS and...

We are assuming you have back office security rights to delete employees? If not, have a manager log on who has that right and have them delete the record if it is no longer needed.

Past on past experience have the customer create a VLAN on their network for the Aloha POS System. The accomplishes 2 things: 1. Isolates the "chatter" that is inherent with datagrams in Aloha to the virtual network so other critical functions that also live on the network are not affected. 2...

Confused on what you are trying to do: Are you trying to export the data from aloha then import it into your application? Are you looking to track this by employee (hence the checkout report)? More specifics please.

Did you forget to reset your HD jumpers on the drive you imaged to? Did you try the original drive on the machine in which the drive failed? Did it boot? What are you using to image? Will the drive boot on another PC?

New install of this Visanet account or an existing visanet account that just started doing this? On authorizations, settlement or both? What version Aloha EDC? Is this Heartland?

Sales Tax Reporting In Aloha has always been a weak spot. Tax rules are applied at a check or transaction level. They actual tax amount is not saved in the trans.log and later in the grind files, but the tax link and/or tax rule. When you request a Sales Summary Report with Sales Tax...

Regarding the response that no one who is PCI Compliant has never been breached is not correct. I know of at least one instance in the past year where a site was PCI Compliant per the published standard but got breached. Everything I have learned is the PCI-DSS is a baseline for a minimum...

The previous pin outs MAY work. However the RJ12 Serial Bus on the 1220 is missing a key signal pin and may not work. If you find yourself still struggling, switch to a USB modem. Remember, a USB will translate to a Com Port # in Windows (just don't plug in it in to another USB Port or it...

Refunds and Voids in Aloha share the Void Reasons list (Maintenance/System/Void Reasons). A Void Reason has a check box "Return Voided Items To Inventory." You need to setup a void reason that does just that and it will work for either a same-day delete activity or a refund for a transaction...

To use an Epson internet printer, it is necessary to install the Epson OPOS POS Software on one or more of your POS Terminals. After installation, you need to setup that printer's IP address and give it a name. I suggest using a standardized naming convention. The POS Software will also...

4 Year old 1510 is probably work around $250 a terminal. On the service frustration: As a former reseller I urged all of my new customers to sign-up for the 5 year cradle-to-grave service offer through Radiant. If something broke, it was simply replaced by a reconditioned unit the next day...

The PIN pads injected with TDES DUKPT encryption keys by a certified secure injection service, such as VeriFone's. Contact VeriFone for details about which companies can provide DUKPT encryption keys for their PIN pads. VeriFone: Paymentech, Vital/TSYS POS Portal: RPS/RBS WorldPay Pinpad...

If you are still struggling with this problem, and you do not have a reseller that is assisting you, you can contact me for assistance on this. www.askbillbradley.com I am a former reseller and am familiar with the QSR System. Your freezing is being caused by one of several possible factors.