Can someone please explain what an IP Agent is?
I have successfully set up IP softphones and hardphones but when I try and login an agent to these it usually doesn't stay logged on.
In our Capacity table we have RTU for IP Agents but it was never explained how to set up an IP Agent. There is no option in the Agent screen to make them an IP Agent.
Help...
Ronster s-)
I have successfully set up IP softphones and hardphones but when I try and login an agent to these it usually doesn't stay logged on.
In our Capacity table we have RTU for IP Agents but it was never explained how to set up an IP Agent. There is no option in the Agent screen to make them an IP Agent.
Help...
Ronster s-)