IP Agents? 1

[Ronster]

Can someone please explain what an IP Agent is?

I have successfully set up IP softphones and hardphones but when I try and login an agent to these it usually doesn't stay logged on.

In our Capacity table we have RTU for IP Agents but it was never explained how to set up an IP Agent. There is no option in the Agent screen to make them an IP Agent.

Help...

Ronster s-)

 

[lopes1211]

Do you have auto-answer active on the agent? The 64XX and 46XXIP set types require a headset button which must remain on at all times. If the button isn't programmed on the phone or it isn't on, the agent will have no way to "auto-answer" and therefore the system will log them out. -CL

 

[Ronster]

Thanks CL,

That does make a difference on the 4612 hardphone. I haven't fully tested it yet but the agent certainly stays logged in.

The softphone still seems to drop the agent even when the headset button is on and a abrv-dial button is used for the login etc.

However, it still doesn't explain what an IP Agent is as refered to in page 9 of Disp Capacity on Rel 9.5 of the Definity.

Even when

 

[lopes1211]

I believe IP agent is another software application like softphone which I think you can download from

http://www.avaya.com/support.

-CL

 

[mylittlekitty2]

We had the same issue. You need to make sure that you are on the latest qpcn. Are you running a novel network? Are the PC's 2000? This all made a difference. Email me if you want to discuss it further.


toni

 

[Ronster]

Thanks Toni,

QPCN?
We are not using Novel and most of our PC's at this site are Windows 95. However I don't have the spec for the site where we will be putting our IP Agents.
Basically the PC's there will be made to be the spec required for the software (which I'm still trying to get my hands on!).

Cheers,

Ronnie