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ACCS & Application Performance Reports 1

William C290

William C290

Technical User
Jul 25, 2024
69
JO
Hello All ...

Is there an explanation why the number of answered calls is greater than the number of offered calls?

Note that this event was repeated more than once

Application_Performance1_mdfoev.png


ThanKs in Advance
 
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Maybe because one of the calls started ringing during the 1:30 to 1:45 time slot?

Stuck in a never ending cycle of file copying.
 
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This is the logical explanation, I will do further analysis also using Avaya Call Reporting to see that.
 
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