AH64Armament
Vendor
I have a site that is getting zombie calls to their main number and getting stuck in a loop –
Call hits the auto attendant, doesn’t select and option,
Call goes to “the operator”,
The operator goes to an extension that has a mailbox.
Since there’s no audio on the call, the voicemail says “Message too short, it is being discarded. You may enter another extension number.”
Nothing entered, the call gets put back to the Auto Attendant.
I’m thinking there might be a technician code that will simply hang up the call rather than kicking it over to the AA. But I can't find anything that's helpful.
I have also tried to set the mailbox to Message only – same result. Set the operator extension to the mailbox to go to a RAD with 1 second of silence – still goes to the AA instead of the RAD.
The call simply stays inside the Voicemail until the auto attendant transfers to the operator.
This is running MiVB 9.4 on an MXe-III controller, so I can’t use the call flow like on the container systems.
Note that I do have a ticket open with Mitel Support on this and they are stumped.
These calls appear to be spoofed caller ID's.
Call hits the auto attendant, doesn’t select and option,
Call goes to “the operator”,
The operator goes to an extension that has a mailbox.
Since there’s no audio on the call, the voicemail says “Message too short, it is being discarded. You may enter another extension number.”
Nothing entered, the call gets put back to the Auto Attendant.
I’m thinking there might be a technician code that will simply hang up the call rather than kicking it over to the AA. But I can't find anything that's helpful.
I have also tried to set the mailbox to Message only – same result. Set the operator extension to the mailbox to go to a RAD with 1 second of silence – still goes to the AA instead of the RAD.
The call simply stays inside the Voicemail until the auto attendant transfers to the operator.
This is running MiVB 9.4 on an MXe-III controller, so I can’t use the call flow like on the container systems.
Note that I do have a ticket open with Mitel Support on this and they are stumped.
These calls appear to be spoofed caller ID's.