Zero out on Automated Attendant 1

[cdiross]

Hello,

I was asked to direct the zero out option on the AA to a specific attendant line within the office. Once I enter Feature 983 and select AA, where can I change which attendant line zero can be directed to?

Or, am I even in the right place to do this?

Thank you, I appreciate the help.

 

[exsmogger]

If there is only one attendant in the office change it under F982. Also verify that Attendant Available is set to Y.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[cdiross]

Thanks for reply exsmogger.

There's 8 sets in the office. All the calls into the facility go through the mainline. Which is directed to the automated attendant. They want the AA to zero out on one of the attendant sets, if the caller wants to get a human.

I tried F982 but the password seems to be different than 10020000 which F981 and F983 are config'd to.

Is F982 supposed to have a diff pw?

Thank you

 

[exsmogger]

Yes. We aren't supposed to post passwords on the forum. Go to my website and click on Reference Guides. You'll find what you need there.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[cdiross]

Sorry about that, maybe a mod can edit the pw.

I did go to the "Startalk" white paper. It shows programming for the AA, but I don't see anything about specifying a line for zero to be directed to from AA.

Thank you

 

[ironhorse17]

There is only one option have all lines or no lines to 0 out under AA for F982, or depending of your Voice Mail put every line in a diffferent table and assign it's own AA per table or break off that line to a different table or any combination of.

Might be able to program that line to auto answer in your phone system and built it's own AA, if your phone system has that feature.

 

[exsmogger]

The second item, Business Status, line 6 shows how to change the attendant.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[cdiross]

Ok, got it. Great site you have there, exsmogger!

A very gracious thank you.