Zero out of Audix calls won't Queue, Just Ring at Console

[lamintdog]

Hey all - I've got G3si r11 w/ Audix. When you zero out of audix using 'enhanced_cover_0' to x5812 it transfers to vdn 5812 (below) which references vector 1 (below). Skill 20 (below) is the front desk hunt group and only one agent logs into that skill using the front desk agent ID (3802 - below). My problem is that zero out of audix calls aren't queuing to skill 20, so they don't hear any announcements or hold music. Instead the call just rings on one of the front desk extension (x3111) appearances until the front desk answers it (whether they're on another call or not it continues to ring). The front desk phone is an 8434DX and the true attd console (x3000) is not currently plugged into anything... not sure if this matters
We use CMS and I've checked reports on agents to verify that 3802 is actually a member of hunt 20 (which it is)...
I've included a 'list trace vdn 5812' at the bottom for reference... seems to queue to skill 20 but then exit out??
Please let me know if you need any additional information to help me figure this problem out...

Thanks all!


Audix Info:
SYSTEM-PARAMETERS FEATURES
CALL TRANSFER OUT OF AUDIX
Transfer Type: enhanced_cover_0 Transfer Restriction: subscribers
Covering Extension: 5812


VECTOR DIRECTORY NUMBER

Extension: 5812
Name: Audix 0 Out
Vector Number: 1

Meet-me Conferencing? n
Allow VDN Override? n
COR: 79
TN: 1
Measured: both
Acceptable Service Level (sec): 20

VDN of Origin Annc. Extension:
1st Skill:
2nd Skill:
3rd Skill:
Return Destination:
VDN Timed ACW Interval:

BSR Available Agent Strategy: 1st-found

Observe on Agent Answer? n


Display VDN for Route-To DAC? n
VDN Override for ISDN Trunk ASAI Messages? n



Vector 1:
CALL VECTOR

Number: 1 Name: CONSOLE ACD
Multimedia? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? n BSR? y Holidays? y

01 goto step 12 if staffed-agents in skill 92 > 0
02 goto step 15 if staffed-agents in skill 88 > 0
03 goto step 13 if time-of-day is all 18:00 to all 07:30
04 goto step 13 if time-of-day is fri 18:00 to mon 07:30
05 goto step 7 if staffed-agents in skill 20 > 1
06 queue-to skill 20 pri m
07 wait-time 2 secs hearing ringback
08 announcement 8882
09 wait-time 40 secs hearing music
10 goto step 8 if unconditionally
11 stop
12 disconnect after announcement 8818
13 disconnect after announcement 8889
14 stop
15 disconnect after announcement 8833
16 stop
17
HUNT GROUP

Group Number: 20 ACD? y
Group Name: Console ACD Queue? y
Group Extension: 3999 Vector? y
Group Type: ead-mia
TN: 1
COR: 79 MM Early Answer? n
Security Code:
ISDN Caller Display:

Queue Length: 10
Calls Warning Threshold: 1 Port:
Time Warning Threshold: Port:

AGENT LOGINID

Login ID: 3802 AAS? n
Name: Reception - Front Desk AUDIX? n
TN: 1 LWC Reception: msa-spe
COR: 76 LWC Log External Calls? n
Coverage Path:
Security Code:
Direct Agent Skill: LoginID for ISDN Display? n
Call Handling Preference: skill-level Password:
Password (enter again):
Auto Answer: station
SN SL SN SL SN SL SN SL
1: 20 1 6: 11: 16:
2: 33 1 7: 12: 17:
3: 8: 13: 18:
4: 9: 14: 19:
5: 10: 15: 20:

list trace vdn 5812

LIST TRACE

time vec st data

14:53:09 1 1 vdn e5812 bsr appl 0 strategy 1st-found override n
14:53:09 1 1 goto
14:53:09 1 2 goto
14:53:09 1 3 goto
14:53:09 1 4 goto
14:53:09 1 5 goto
14:53:09 1 6 queue-to
14:53:09 1 6 queueing to skill 20 pri m
14:53:09 1 6 LEAVING VECTOR PROCESSING cid 267
14:53:09 1 6 TRACE COMPLETE cid 267

 

[orypecos]

If you do "list call forwarding', is anything callforwarded to extensions x3111?

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[lamintdog]

Thanks for your suggestion... I do not see anything forwarded to x3111 in the switch...

 

[lamintdog]

I figured it out! I feel like an idiot for not catching this, but whatever. I'm glad it's fixed. If you look at Vector 1, you'll see step 5 says to queue to skill 20 if GREATER THAN 1 agent is logged into that skill. The front desk attendant is the only agent logging into skill 20, thus it would never queue... I changed step 5 to read greater than 0 agents logged into that skill and that fixed it.

Thanks all.