Zen Topaz

[remerlin]

I have installed a additional circuit board 3lines 8 extensions(number 3) on a existing ZEN Topaz that already works with 6 lines and 16 extns. The extensions are working fine but I cannot get the exchange lines to work. There was 2 exchange port left on the second card which I'm now using but we need one more to work on position 7. Is there a part in the program that I'm missing to activate the lines? or a physical switch?

 

[7deedtz]

Did you add the line to the group? Does the system recognise the hardware?

Mitel, Avaya, NEC, INDEX

http://www.vcs-sa.co.za

 

[remerlin]

Yes it recognised all the extensions from 17 to 24.

 

[remerlin]

yes they are in a group

 

[wireman50]

ah, but have you enabled them in Trunk Map access setup?

 

[remerlin]

No I did not.I will do it on my next visit. Thanks a lot that sounds like the reason