Your party is unavailable

[tonythetech]

System:
Partnet ACS 7.0
PVM rel 3.0 12 mailboxes

Calling from outside AA answers... I choose extension 33 which has voicemail setup and get the message "your party is unavailable".

Things I've done:
initialized the mailbox and created a greeting
made sure it was set for record mode
made sure it had VMS coverage assigned (#310)

Not sure what else to check.

 

[allisland]

you created a greeting did you also do a personal message.if you didn't then when you call you should hear ext 33 is not available to leave a message wait for the tone.

 

[1043]

3 questions
1. What is selector code 3 set for?
2. What mailbox number is extension 33?
3. Are you sure you are setting up the correct mailbox?

 

[tonythetech]

allisland not sure what you mean personal message. I logged into extension 33's mailbox and created the greeting so as to override the default. Is that not correct.

1043 I haven't changed the selector code for 3. I have and extension 32 and AA transfer to it fine. The mailbox # assigned to extension 33 is 9.

Funny thing is I have extension 34 available and if I initialize the mailbox and assign it to that extension the AA will transfer to it. This happened one time before (another extension and mailbox) and this was my work around. I don't want to have to keep changing peoples extensions if don't have to.

I've also power-cycled the phone system

 

[1043]

Are you sure 78, and 79 are the only extensions in #505 group 7?

 

[allisland]

What do you get when you call ext 33 locally on the intercom? do you get the same message, and can you leave a message in 33's mailbox?

 

[tonythetech]

Going to that office will get back with you. Thanks

 

[TouchToneTommy]

When the AA transfers to 33, is 33 in DND and at the same time, is the other VM port busy? (Check by putting DSS buttons for 78 & 79 on a phone)

 

[tonythetech]

I checked and only 78 and 79 are in group 7 under #505.

If I call from another extension It rings the correct number of times and then plays the users greeting and I can leave a message. The phone lights up and I can get the message left.

Extension 33 doesn't have a DND button programmed and they don't know the feature code. I put 78 and 79 on the receptionist phone to see and only one lit up during the call.

Thanks you guys... this is why I look here first.

 

[tonythetech]

Well I didn't figure it out... I ended up initializing the system and reprogramming it. It's working now. Thanks for the help. I guess I had something funking setup.