Yet another issue with PRI and 4.1 software

[GatorDave]

Migrating from a t-1 to PRi. DID's are ringing in but according to the telco engineer, we are only sending 7 digits. I have absorb length set to 1. DIaling 11 digits. Any clue, any help?

GatorDave

 

[PERRYPJ]

First is get rid of the 4.1 software go to at 6.1 the software for the Pri was no good until then

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[curlycord]

Perhaps you could share the issue with us?

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[GatorDave]

Agreed PerryPJ, the customer would not agree to pay for the upgrade. Nonetheless, we managed to get it working. Only took us a combined 14 man hours of the on-site tech and me remotely (not to mention the LEC tech, engineer and 3 other people on the bridge (although I have no idea why they were on the call...LOL). Anyway, the issue was the on-site tech had inadvertantly put an "8" in the destination code programming. We used the *8* as the access code for the PRI because we could not get the "9" to work. Still don't know why it didn't work but it didn't or wouldn't. Did a lot of research and found out that this release has a lot of issues with the number "9".

GatorDave

 

[deadringer22004]

Look at the Dialing Plan. The "Default" = 7, which means if you are able to dial and office code + 4 digits without an area code that would be 7 digits. If you are always going to dial an area code even within the same office code as I do in my location, then change the default to 10.

 

[curlycord]

Did you check "External Code" (as well Pool Codes) is set to None? it's default is 9.

7.1 is a much better choice, 6.1 had issues also and was replaced by 6.1MR.


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