Yamaha s-yxg50 crashes windows explorer.

[usalabs3]

Up until I had to reformat the hard drive, I was using the Yamaha s-yxg50 software synth, alomg with cakewalk pro audio, and xgedit95.

After I re-formatted and installed xp pro, then the soundcaard drivers, I can no longer install the Yamaha soft synth, it installs ok, but after a restart, the speaker icon appears, then an error message, 'An error has occured and windows explorer has to close' when I click on close, the entire desktop disappears, and I can't even use the 'CTRL-ALT-DEL' sequence to get the task manager, so that I can perform a restart, I have to press the reset button, enter windows into safe mode, uninstall the yamaha soft synth, then restart, and after a restart there's no problem with windows at all.

I contacted Yamaha company that created the soft synth, and all they said was "there is no problem with the software, uninstall it and re-install it, or reformat and start again'

But,,,,, it works perfect on another computer running the same winxp pro.

 

[Nelviticus]

Check the event log, it may give you enough info to track down the problem. Control Panel -> Administrative Tools -> Event Viewer - check the Application and System logs. Hopefully you'll find something more helpful than "an error has occurred"!

Regards

Nelviticus