XPe license is not assigned

[antoniomarugan]

I am in very serious troubles, none user can connect to my farm.
I had a farm with evaluation licenses (XPa and XPe), today I upgraded the XPa license to a XPe evaluation license. I performed it in the following way:
Added the XPe license
Activated the XPe license
Removed the XPa license

But the XPe license doesn't appear in the licenses list of the server. And if a client try to connect he is warning because there is no license for the product and he can't connect to the farm.

Stage (In the Citrix Management Console)
* If you select the server name in troubles you can see the Feature Release license only
* If you select Licenses in the left applet, you see in the summary tab the old licenses (XPa and XPe) only. If you change to License Numbers tab, you see alright licenses (two for FR and two for XPe), the status is Evaluation. If you change to Product tab you see that XPe license line indicate that there are one Pooled in use and another Pooled Available.
* If you try add the license again, you warning the license is already added

Tests:
* I have restarted the IMA service.
* I have restarted the computer.
* I have remove the new XPe license and added again.

But the problem persist.
HELP!!! PLEASE, My users are stopped

 

[antoniomarugan]

I have provided with a wrong product code, I changed it and it worked fine.
Thanks

 

[saif2]

Hi all,
I'm facing same problem with our newly installed CITRIX server. Infact the evaluation license was expired before we purchased the original license. When I entered the original License for Server & ICA Connection, it was accepted. But when I connect client to server, it gives following error:
WARNING: The following CITRIX product is installed but has no licenses.
METAFRAME XP 1.0 for Windows, Feture Release 2.0

Please let me know, if I have to contact Citrix for getting new Product code as suggested by you.
Thanks & regards

 

[JeffHicks]

Did you install a Feature Release 2 license? If not, that is most likely your problem. You can verify this by going into the Citrix Mgmt Console and changing your Feature Release level to None. If you can get on then, you need to install and activate a Feature Release 2 license.