XP SP2 has broken link to Word 2003

[jameshs]

An automatic update to XP SP2 seems to have broken the update to Word 2003 in ACT!6

I have uninstalled and reinstalled both programmes and used the MS check registry facility.

If I use 'edit templates' word pops up no problem

If i use write letter - word appears in the programme manager (word.exe) but not on the screen.

I have applied all the hotfixes - still no joy.

Has anyone come across this before - all my other machines are on SP1 so this is what I am attributing it to - macro security is set to low.

Help!!

Many thanks

 

[GLComputing]

Does this happen with Wite | Fax or Write | template and selecting another template?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

For ACT! by Sage and ACT! for Lotus Notes

 

[jameshs]

Happens with all of the templates that use Word.

Could it be something to do with increased security in SP2??

I have upped the memory in all the machines now running SP2 as it is much worse!!

James

 

[GLComputing]

Try

http://itdomino.act.com/act.nsf/docid/12630

I the fixes there don't work, I realise this is for an older version of Word, but maybe try

http://itdomino.act.com/act.nsf/docid/10357

Have you installed the ACT!6 hotfix for Word 2003?

http://itdomino.act.com/act.nsf/docid/13490

Also try

http://itdomino.act.com/act.nsf/docid/11973

BTW: Are you using Norton Anti Virus? This can cause issues and you might need to uninstall NAV and ACT!, then install ACT! and the Hotfix then reinstall NAV.

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

For ACT! by Sage and ACT! for Lotus Notes