XP SP2 Causing IE Problems

[neilcorbett]

I have 7 XP Pro machines running Win XP Pro SP2. 3 are in IT and users have admin rights, no problems. 4 are admin staff and only have user permissions.

If the admin staff go to Google or Tek-Tips no problem. If they go to MSN, hotmail, Birmingham City FC websites etc IE Hangs without showing an error. Event log shows an IE Application Hang.

If I grant the user admin rights the problem goes away

If I uninstall Windows XP SP2 the problem goes away.

If the Admin user logs in to a IT persons PC the problem moves with the user, IT log back in and its fine.

I can not leave either in place, we want XPSP2 in place and for obvious reasons they are not having admin rights.

I have gone through the IE6SP2 troubleshooting document but this failed to resolve the issue.

Any ideas?

Many Thanks

 

[bcastner]

Is this the troubleshooter you used?

http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

 

[neilcorbett]

Hi bcastner

Yes that is the one I went through

Any ideas?

Thanks

 

[bcastner]

Did you try a new user profile with the same results?

 

[neilcorbett]

Hi Bcastner

I have tried removing the roaming profile and cached copy of it but no difference. Just had an online chat with MS to no avail too.

Seems to be something within SP2 causing the problems as soon as its removed the problem goes. Only way it works with SP2 is with admin rights.

Neil

 

[Waidesworld]

This seems like a typical, "well we can't test it every way" MS issue. Wait for SP3 for XP.

Please address my pet hate, "a cable is loose, you lose your keys

 

[bcastner]

I cannot duplicate the issue, and still suspect the user profile.

If there really was an SP2 and Hotmail issue, restricted user or not, it would have surfaced by now and the Web forums are quiet.

Check again that SSL 2.0 and 3.0 is enabled in Internet Options, that integrated authentication is enabled, that under the Security settings the user authentication section matches a working machine, and that a a ipexplore.exe /rereg was done.

 

[mragain]

I'm having the exact same issue with SP2 across a wide variety of systems. You don't have to give admin rights to fix it, Power Users rights are sufficient. Unfortuantely for me I need the users to have Limited User rights, but have elevated them temporarily until a better fix can be found.

 

[neilcorbett]

Hi Bcastner

Quick update for you, I raised this problem with Microsoft via their on line chat, got no where and they have passed me over to another department. They have been in touch went through a load of stuff but they could not resolve it, they know whats causing the problem but not how to resolve it.

They are getting back to me with a fix, ill post an update when they do.

Neil