tottie
MIS
- Jan 5, 2003
- 60
hi, i have a friend's PC running XP Pro, when connected to internet dial-up, it immediately shut off. what could cause it? any answer/solution appreciated.
tnx a lot.
tnx a lot.
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XP Pro Reboot itself
- Thread starter tottie
- Start date
- Status
To get further information about any error look in your Event viewer.
Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.
Any errors logged in the Event Viewer can be expanded by double clicking on the error line.
Take any event error I.D. number and search for it on these sites.
Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.
You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.
Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.
(Are you still counting - "cdogg" - private joke)
Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.
Any errors logged in the Event Viewer can be expanded by double clicking on the error line.
Take any event error I.D. number and search for it on these sites.
Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.
You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.
Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.
(Are you still counting - "cdogg" - private joke)
projector1
Technical User
sound very much like a virus!
do you know if the pc in question has anti virus software installed and if so is it upto date? also does it have all the Microsoft security updates?
When they log onto the internet do they get a message before the machine shutsdown, this message normal is the clue to what the virus is.
Luckily there are many free tools available to remove the virus
Symantec provide good free tools!
do you know if the pc in question has anti virus software installed and if so is it upto date? also does it have all the Microsoft security updates?
When they log onto the internet do they get a message before the machine shutsdown, this message normal is the clue to what the virus is.
Luckily there are many free tools available to remove the virus
Symantec provide good free tools!
stlbluesaddict
Technical User
Shutdown -a most likely wont work. I can give you some more details tonight when I get home, but what you need to do it disable the Reboot on System Error.
I had the same problem and after 3 days of troubleshooting I did this and it worked. I would try to boot up in Safe Mode with Networking and it would fail. I also booted up without the LAN cable plugged in and would be able to log on. But once I logged on and plugged the cable back in the PC would reset after about 3 minutes. I ran Stinger, Norton, and Ad-Aware and cleaned the spyware and found two viruses, downloader.trojan, I believe. But I found the viruses in the beginning. Even after removing them I had problems.
Be sure to disable System Restore if you want a clean sweep check of your system. From what I have read on the net, viruses and syware can remain within the restore files and the machine may come up as clean.
Also, check your running processes and tell me what you have running. I found some odd programs running. One was called weblocksarmy.exe I attempted to find some info on the net about this, but had no luck.
Now, I have updated anti-virus software as well as Ad-Aware and have checked my system and it is clean, but I believe that there may be more to this.
Please update here if you get things working.
I had the same problem and after 3 days of troubleshooting I did this and it worked. I would try to boot up in Safe Mode with Networking and it would fail. I also booted up without the LAN cable plugged in and would be able to log on. But once I logged on and plugged the cable back in the PC would reset after about 3 minutes. I ran Stinger, Norton, and Ad-Aware and cleaned the spyware and found two viruses, downloader.trojan, I believe. But I found the viruses in the beginning. Even after removing them I had problems.
Be sure to disable System Restore if you want a clean sweep check of your system. From what I have read on the net, viruses and syware can remain within the restore files and the machine may come up as clean.
Also, check your running processes and tell me what you have running. I found some odd programs running. One was called weblocksarmy.exe I attempted to find some info on the net about this, but had no luck.
Now, I have updated anti-virus software as well as Ad-Aware and have checked my system and it is clean, but I believe that there may be more to this.
Please update here if you get things working.
stlbluesaddict
Technical User
Additionally, immediately after getting the LAN connection to remain up, I performed a Windows Update.
You should also check the values in
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
and HKCU\Software\Microsoft\Windows\CurrentVersion\Run
Some Virii like sasser will stick an executable in there which'll propagate itself again if your av doesn't catch it quick. Probably if your av isn't up to date and you connnect to the net to update the defs.
Good luck
-----------------------------------
"Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rich Cook
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
and HKCU\Software\Microsoft\Windows\CurrentVersion\Run
Some Virii like sasser will stick an executable in there which'll propagate itself again if your av doesn't catch it quick. Probably if your av isn't up to date and you connnect to the net to update the defs.
Good luck
-----------------------------------
"Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rich Cook
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