XP Home hanging on shutdown: 'ending program' sysfader

[ujoni08]

On my home PC (Windows XP Home) I've recently had a shutdown problem. After choosing 'start', 'shutdown', I get a message 'ending program' (ccApp), which I click 'end now', then sometimes I get another 'ending program' (sysfader), which I click 'end now'. Then the PC hangs for up to 5 minutes, but always shuts down eventually. I believe ccApp is a Norton Internet Security (which I have the 2006 version of) file. I haven't installed any new devices or drivers. Any ideas for helping me back to a normal speed shutdown?
Jon.

 

[RMGBELGIUM]

there is a registry setting you can change, so that you don't get a timeout per process,but the process gets killed immediately.

under hkey current user -> control panel -> desktop
->WaitToKillAppTimeout

default it is 20 sec -> set it to 1 sec or so


rgds,

R.

 

[rodrunner79]

You can also try this in the registry.

[HKEY_CURRENT_USER\Control Panel\Desktop]
"AutoEndTasks"="1"

-=True wisdom comes from knowing you know nothing.=-

 

[electronicsfreak]

Heres a list of things ive gotten from this forum that helps with shutting down. I dont advise bring the values lower than 500 as sometimes windows desktop likes to crash but 500 shutdown quickly. Anyways a couple of these are mentioned on the previous replys but im just posting the whole list as it might be helpful to some people as it helped me.


WaitToKillAppTimeout ( original value = 20000) Lower to make faster

hungapptimeout = 500 (lower to make faster)


"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\verbosestatus"
Set this value to 1 (TRUE), it will then LOG any INFO to the EVENT VIEWER...

"HKCU\Control Panel\Desktop\AutoEndTasks" set this to 1 (TRUE), this will kill TASKS quick...

"HKCU\Control Panel\Desktop\" look for the Values "HungAppTimeout" and "WaitToKillAppTimeout", the first is for manually shutting down APPS (Exiting a Program) and the Second is for Shutdown... set these to 2 and 5 respectively...

"HKLM\System\CurrentControlSet\Control\WaitToKillServiceTimeout"
Setting this to a value of 2 to 5, will kill the Services still running in the background faster during Shutdown...

"HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\ClearPageFileAtShutdown"
if this value is set to 1 (TRUE) then the PAGEFILE will get deleted everytime you shutdown, ergo slowing down the SHUTDOWN process, if it is set to 0 (or non existing) then leave it for a faster shutdown..

 

[linney]

This also has some information on ccapp.exe.

831431 - You cannot log off, restart, or shut down your Windows XP-based computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;831431&FR=1&PA=1&SD=HSCH

http://www.google.com/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=CCAPP.EXE

http://groups.google.com/groups?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=CCAPP.EXE

http://www.symantec.com/techsupp/

http://www.symantec.com/techsupp/knowledge_base.html

ccapp - Hard Error
thread779-1121472

 

[ujoni08]

Thanks for all the help guys. It's working nicely now.

 

[linney]

The next person with this problem who comes across this thread might like to know how you solved the problem?

I wouldn't mind knowing too. If you have a few minutes to post your actual solution it may help others.

 

[ujoni08]

Sorry, yes I basically did everything above, so I don't know exactly which one sorted it out. I guess it would be the wait to kill app settings to 1 sec, plus in Norton, unticking the box that says scan floppy on shutdown, as per the semantec.com/techsupport instruction above. I still think Norton ccapp is a problem, as many forums have people complaining about it using a lot of memory and processing power, and causing the PC to hang on shutdown. Also, someone has written a virus with the same name: ccApp! Great...
Jon.

 

[linney]

Thanks for the reply.