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not applicable, i am not using terminal server1. You are entering the IP address of your terminal server in your Citrix client?
yes2. The server you are trying to connect to, is it running Citrix Metaframe Server?
yes3. Have you tried removing Zone Alarm?
this is the Citrix Outlook application. and you are not the only one confused!However, you then state Outlook is asking you to download a file? I'm confused.