XML Parser version 1

[Ribcap]

Good morning,

I'm having problems creating ad-hoc reports. It seems when the reports are run, the server stops responding. Actually, the server looks fine, but Microstrategy is non functional and the server requires a reboot to fix. It's a win2k server with version 7.1. I've heard about xml compatibility issues. What version of XML should I be using?

Thanks

 

[Z3]

There are two issues I believe. One is as you said, the XML issue. You need to work with the support to get the right version, but I guess you need the IE5.5 (sp2?) one. IE6 one is probably no good for 7.1. Also, some other programs may use different version of JVM, for example Narrowcast server 7.1, then the order of installation becomes a factor. Problem 2 could be if you are on Pentium 4 CPU. The sun JVM 1.2 which 7.1 is using is not compatible with P4. You would need to manually upgrade the JVM to 1.3, then change the classpath and such. You probably need to talk to a support engineer to do this to be sure. I hope you are on P3 machines.

 

[Ribcap]

Thanks Z3.

There is no Sun JVM installed on the server. Should there be? That's what I though about IE5.5, but just wanted to confirm. I believe it should be using XML version 2.5 SP2. Now here's the problem. After a few upgrades (Mdac, etc...) version 3 has been installed. Now if I understand correctly, the XML loads in a certain order. Most current gets loaded first, then the next version and so on. Should I change this load order so that 2.5SP2 gets loaded first?

We have engaged Microstrategy and Microsoft on this issue. MS says it's Microstrategy's problem, and Microstrategy says to upgrade to the newest version of Microstrategy.

Thanks

 

[Ribcap]

Ok, just did a bit more research. System is a P3. JVM version installed in 1.3. Would that leave only the XML Parser in question?

Thanks,

Rib

 

[fukudahs]

Hi Ribcap!

If you are using Internet Explorer 5.5, the you have 2.5 SP1 (msxml.dll).

http://support.microsoft.com/default.aspx?scid=kb;en-us;269238

However you said that you installed manually the version 3 (msxml3.dll)
If you installed msxml3.dll, probably you did it in replace mode. That is not good as far you will have to upgrade all your xsl code to the new Parse version.

At this point you have 2 choices:
1. downgrade the XML Parser to 2.5 SP1. In other words, to msxml.dll
Or
2. upgrade the XML Parser to version 4.0. In other words, to msxml4.dll

Despite the XML Parser 4.0 is not certified by Microstrategy in many versions, I sugest you to make the upgrade because the XML Parser 4.0 is much more efficient then the previous versions. Moreover, when you install the msxml4.0, you can to do it in "SIDE-BY-SIDE" mode.
Witch means, the xsl files those requires 2.5 funcionallities will still work and with the new xsl you will be able to use all the new funcionallities that msxml4 provides.

http://msdn.microsoft.com/library/en-us/dnmsxml/html/whatsnew40rtm.asp?frame=true

To unregister the xml parser go to MS-DOS and write:
C:\regsv32 msxml.dll
C:\regsv32 msxml2.dll
C:\regsv32 msxml3.dll

This will unregister all.

(for more information check TN5600-071-0321 at Microstrategy support site)

fukudahs