Xima Chronicall First Timer -- NOT Recording?

[HeathBCT]

Hey Guys!

I went with the suggestion of the pros here and selected Chronicall over CCR

I have installed chonicall reports standard and the recording library following the instructions. I have call recording set for ON for ICR to Recording Library.

When I place a call to the DID I do hear 'warning you are being recorded'

But after the call is over - no audio shows in cradle to grave and also no audio ends up in my avaya mailbox either so its not going to vmpro or to chronicall as far as I can tell.

I am running Server Edition 9.0 with a primary and secondary. I also have a PRI expansion.

Chronicall is installed on another server - not on the vmpro server.

I have tried pointing chronicall at the PRI expansion IP address and at the primary's IP address. Services restarted on the server after the changes. All logging is working (all calls) but no recordings.

Where I think there might be an issue - How does IPO know to use chronicall for the recording library?

Any help is greatly appreciated. I have Xima Care but tech support hasn't called me back yet (left a voicemail) and now they are closed -- leaving the customer site for home (4 hrs away) tomorrow. Hoping to get this fixed before.

Thanks!

ACSS - SME

 

[HeathBCT]

OK I see what I did wrong here... I needed to do the non standard installation and put the recording library on the linux box. Since I already installed it on this windows box here. Hoping it wont be too difficult to fix. Anyone have any experience with this.

ACSS - SME

 

[tlpeter]

So you have a server edition which is good.
First you need to share the VRL folder.
Login in with SSH and login with Administrator.
After that type configure with Configure as password.
Then search for sharing and configure that.
Test if the folder VRL is shared without username and password.

Then on the Xima server go to settings and set the following:

VMPro -> Server edition
VRL directory -> \\IPaddressIPO\VRL

I am not sure if this will work as i have installed VMPro on the Xima server but i do not use it!
This is because i needed to fool the Xima server and i have set the VMPro part with 127.0.0.1 but still use the share of the server edition.


BAZINGA!

I'm not insane, my mother had me tested!

 

[HeathBCT]

tlpeter - Thank you for your suggestion. That seems to make sense to me! I will be trying it at customer site in about 1.5 hours. I will update thread with my results.

ACSS - SME

 

[HeathBCT]

tlpeter - I am in there trying to work my magic but I am getting stuck on creating the share path.

my share path is not an absolute path. What is the syntax? Thanks!

HeatherTECH.net | ACSS - SME | AIPS - IPO

 

[tlpeter]

To be honest i cannot remember how i exactly did it.
I think it has a command for contact store or something similar.

BAZINGA!

I'm not insane, my mother had me tested!