Rick usually don't answer such questions on email. He wants people to use his message board, so that others can read his answer, and search previous answers.
That's why the tab on his website is called Support, should be easy to understand.
I think that's the correct way to give support, since he doesn't have to spend his precious time on answering the same questions over and over. If it's something very special, then he will use email.
This is what he writes in his confirmation email when you buy a product from him:
If you run into problems, or if you simply want to discuss your development efforts or FoxPro related issues, we provide a free community forum for reporting bugs, making suggestions, discussing architecture issues, or just plain have general FoxPro and .NET developer discussions.
The Message Board is the primary support avenue Participation in this message board can be lively and many requests are answered within the hour.
You can search the list for existing posts and responses and participate in discussions with other Web Connection developers.
http://support.west-wind.com
PAID SUPPORT
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The message board is great for straight forward support questions that deal with general questions. If you need more in depth support or hands on training/mentoring/troubleshooting you can take advantage of our paid support options.