Hi all,
we use an old version from aspect callcenter (8.4) and I am looking for a solution to set the agents into a "wrap up" state after tranferring the calls to another cct by using #9xxx. It works only after tranfering the calls to outside destinations. But if the agents transfer the calls into a internal cct, it doesnt works and the agent have only the choice between "idle" or "available". Anybody an idea or have I overlooked anything?
Best thanks in advance
we use an old version from aspect callcenter (8.4) and I am looking for a solution to set the agents into a "wrap up" state after tranferring the calls to another cct by using #9xxx. It works only after tranfering the calls to outside destinations. But if the agents transfer the calls into a internal cct, it doesnt works and the agent have only the choice between "idle" or "available". Anybody an idea or have I overlooked anything?
Best thanks in advance