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Workgroup internet connection problem

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ThePumpkin

Technical User
Jul 3, 2006
25
AU
Hi

I have users with two computers (both WinXP SP2) networked as a workgroup using a crossover cable. The file sharing and print sharing works perfectly. The host computer also has a dial-up internet connection. The client computer can initiate an internet connection via this host computer to access the internet. This system had been working perfectly.

The original client computer died recently so has been replaced with a new computer (still WinXP SP2). I did not setup the original computers but I have setup the connection again with the new computer and it is working properly except for one thing. Internet Explorer (v6) will not open any websites – it always displays the message - Page can’t be displayed.

Thus I assumed it was an IE problem. However, when the modem was connected directly to the client computer it could both establish a connection and IE worked perfectly opening a number of websites. Which makes me think it may not be an IE problem.

I’ve number quite a bit of searching on the Web and within Tek-tips, the things I have had them try so far are:

• Full virus scan of both computers - Nothing
• All updates loaded for XP and IE
• Ran the IEFix tool – no problems
• Uninstalled TCP/IP version 6 from the new computer (client)
• Checked that the Windows Firewall is off on the client computer. The firewall is ON on the host computer but the LAN connection and dialup are exceptions
• IE has been added to Norton’s Internet Worm Protection program list
• The client computer can ping another website successfully so I know the connection is established properly.
• Tried to uninstall the IPv6 Internet Connection Firewall but it doesn’t appear to be installed

They have run ipconfig/all on both computers. The only major setup difference is that the new client computer has the following:

Cannot load VDM IPX/SPX support – although Novell/Netware has never been installed.

Tunnel adapter Teredo Tunneling Pseudo-Interface:
AND
Tunnel adapter Automatic Tunneling Pseudo-Interface:

Could these things be affecting IE?

Otherwise I’m stumped. My only other thoughts would be to do a total re-install of Windows XP or to try swapping the host and client computers around. But as this will require me to drive for 3 hrs I’d appreciate some advice (or as many options as possible) before I go back out there to fix this problem.

Cheers
Karen
 
Do you know if firefox works on client computer? Not this situation, but have had a number of clients where ie didn't work and firefox did (even after 'clean-up' activities) - with direct connection.
 
I have a question.

You have removed tcp/ip v.6 from computer, but do you have installed just plain tcp/ip???? also make sure client for microsoft networks is installed and checked along with tcp/ip.

you said you could ping websites so i guess but can you ping ip address EX: 66.94.230.32 199.68.66.239

try these and post results.

what i have found is that on most new computers the winsocks get corrupted as soon as you connect to the internet the first time (has happened to ms 4 times, could also just be me :p )

but i would recommend a removal of the winsocks and complete uninstall of tcp/ip.

please let me know if this helps.

good luck!

Luis.

Some people make things happen, some people watch things happen, while others wonder what happened.
 
Hi

Wolluf - they don't have Firefox install, I'll get them to try that.

Luis - Yes, TCP/IP is still installed (eventhough I have had them uninstall v6). Client for Microsoft Networks is also installed and ticked. I can certainly try your suggestions re winsocks and tcp/ip.

I had them ping the two IP addresses as you suggested, here are the results:

Cannot load VDM IPX/SPX support
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\BUSHCH~1>ping 66.94.230.32

Pinging 66.94.230.32 with 32 bytes of data:

Reply from 66.94.230.32: bytes=32 time=289ms TTL=51
Reply from 66.94.230.32: bytes=32 time=282ms TTL=52
Reply from 66.94.230.32: bytes=32 time=281ms TTL=51
Reply from 66.94.230.32: bytes=32 time=284ms TTL=51

Ping statistics for 66.94.230.32:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 281ms, Maximum = 289ms, Average = 284ms

C:\DOCUME~1\BUSHCH~1>ping 199.68.66.239

Pinging 199.68.66.239 with 32 bytes of data:

Reply from 199.68.66.239: bytes=32 time=303ms TTL=50
Reply from 199.68.66.239: bytes=32 time=307ms TTL=50
Reply from 199.68.66.239: bytes=32 time=362ms TTL=50
Reply from 199.68.66.239: bytes=32 time=361ms TTL=50

Ping statistics for 199.68.66.239:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 303ms, Maximum = 362ms, Average = 333ms

C:\DOCUME~1\BUSHCH~1>


Thanks
Karen
 
ok so your tcp/ip stack is working fine you have either a problem with internet explorer or with the winsocks.

you can also run ipconfig /flushdns from the run box.

i would recommend that before you install any other program you reinstall the winsocks and tcp/ip and see if that works.

good luck and if you need to know how to do that please let me know...

Some people make things happen, some people watch things happen, while others wonder what happened.
 
Hi

Thanks very much for your help. The "powers that be" here have now decided I shouldn't bother fixing this problem.

I will definitely try your suggestions if I get the opportunity.

Thanks
Karen
 
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