WORKCODE

[josele]

I want to use the workcode but i don´t understand very well. I tried with auto-in but i have to put the code meanwhile the call ¿?. I want to push the code after the call. Please i want to know the procedure p.e
1º after-call
2º workcode
ect..

but i prefer to use auto-in if it´s possible.

Thanks

 

[wsnell]

The work code must be entered while you are on the call. All other features work the same.

 

[Billy4888]

You can enter the Work Code while on the call or during ACW associated with that call. You can use the Auto-In feature with Work Codes if you want, but you will not be able to force the entry of Work Codes on every call without using the Manual-In mode. The procedure to enter a Call Work Code is as follows:
1. Agent presses the work-code button on their phone set
2. The screen displays "I:", indicating it is ready to accept the code.
3. Agent enters a series of numbers and presses the # key to send the code to the CMS
-Note: Until the agent presses the # key, they can clear the screen and start over by pressing the * key.

Hope this is helpful to you.