Work Place app 3.2.9.0.54 - Server Edition IPO 11.1.2.3 Build 47

[PrimeABTech]

We are having an issue with this site and can't seem to resolve this. I have seen other notes about this, but no real answers were found.


We get the 3 yellow active information alerts

Call Log
The local call local will be used but may be out of date.


Contact Service problem
Your contacts may not be up to date


Voice Services Limited
Phone service is currently limited but you can still make calls in and out.

Any help or thoughts would be good.

 

[derfloh]

HTTPS not reachable?

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[PrimeABTech]

Nope we have a customer created certificate that we loaded into the IPO. So its not a self signed IPO cert. It works and is secure. I should add, sometimes it goes away, sometimes its there forever. Avaya tier 4 is stuck. We upgraded to the latest for them, but sitting in nowhere land. Avaya - It must be the network..... ugh

 

[sizbut]

Its still probably an HTTPS/TLS issue. Maybe not all the required SAN items in the certificate they are using.

Also (though I don't think its the issue here), that's now a really old version of Workplace.

Stuck in a never ending cycle of file copying.

 

[derfloh]

It might be a (perhaps temporary) DNS issue as well.

If a client tries to connect to IPO via HTTPS the IPO tries to resolve the hostname against DNS. If the DNS sometimes doesn’t respond or responds wrongly IPO will not answer.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[PrimeABTech]

Sizbut, what is the latest firmware for Work Place on Server edition? I swore it was that?

 

[derfloh]

Latest Workplace version is 3.31.1

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[sizbut]

The R11.1 FP2 release notes listed 3.22 as the tested version at that time (December 2021), so well beyond 3.2.9. Workplace versions are too frequent to be constantly upgrading every user (and I have personal history to hate the client auto-update feature (rarely works successfully on my own PC), but the first stop with Workplace issues is to upgrade to something more recent.

Stuck in a never ending cycle of file copying.