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work codes

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ezncool

ezncool

IS-IT--Management
Oct 29, 2003
200
US
Has anybody been able to create a cms custom report that will provide how many call work code a specific agent has entered?



ezncool
I have no technical solution to your management problem
 
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How about the 'Agent AUX' report? This historical report displays the time an agent has spent in each work code. If there is 00:00 for the time code, the agent would not have used it.
 
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