Word won't open

[ksukat]

Greetings,
I am running word 2000 as part of Office 2000 professional. Don't remember adding anything new recently.

When I launch word, it opens and just hangs with a busy hour glass. Never gets to the blank document. Same thing If I try double-clicking on an existing word document.

Deleted the normal.dot file, restarted the computer. Tried to launch word and it had the same hanging behavior. Launched word in safe mode (/a) and it opens just fine. Couldn't find a solution so I removed word 2000 (add/remove programs). Rebooted computer and re-installed word. Same problematic behavior

PC is running Windows XP Home.
Any help or ideas greatly appreciated.

 

[Bandenjamin]

As it worked fine in safe mode I would say there is a specific setting or drive that is loading that is causing your problem. Elminate items in your startup group untill you pin down the culprit. (MSCONFIG)

--Dan
Whenever you find yourself on the side of the majority, it is time to pause and reflect.
Mark Twain

 

[tf1]

Nine times out of ten, a hang on Startup is because there isn't a default printer driver or it isn't set as the Windows Default. WOrd must be seeing a locally installed printer driver to work.

Let us know if that isn't the problem.


Regards: tf1

 

[fumei]

I think tf1 has it. Word must have a locally installed printer driver.

faq219-2884

Gerry
My paintings and sculpture

 

[ksukat]

Well,
this is a home computer. Have verified that the printer is setup as the default. Even "reset" it to be sure.

Problem persists.

 

[tf1]

If you are sure that the printer driver is up to date and not corrupt, then it suggests a third party add-in that is incompatible with Word or you are using Norton Anti Virus.If you are using NAV, open it and disable the Office Plug-in option.

If not, then see these articles on identifyingyour add-ins:

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

Regards: tf1