Word Print Preview problem

[StressedTechie]

This is really doing my head in.
Right

Two machines both with Office 2000 sp2 installed.
I open a document on one machine, it looks fine on the screen. The user needs to adjust the bottom margin. We go in to page setup and adjust the bottom margin to 1 cm.

On the page break on this page I can type something to mark the break. When I select print preview the page break line is on the next page. I thought this must be a constraint or something but when I do the same thing on another machine it previews and then prints fine. I have tried renaming the local normal.dot, I have totalled uninstalled and reinstalled Office and Sp2. I really cant think of anything else left to do short of flattening the machine, and the user and starting from scratch!!

Can anyone advise me before I do anything rash!

 

[Patster]

I've had something similar happen. In that instance, the fonts being used was buggering the layout. One of the clients didn't support the PCL font being used so used the nearest True Type it could find. Might be worth checking by changing to a bog standard like Ariel or Courier (assuming they're not already the same.)

 

[StressedTechie]

The font type is New Times Roman 12 point.

Same on mine. Is there a way of seeing if true type is supported

 

[Patster]

It's all depends on your default printer. Whatever is listed in your font selection in Word is determined by what your printer supports. A deskjet, for example, is unlikely to have PCL fonts available. If at all possible, get your user to change their printer default to your printer and see if the problem still exists. If it's ok, then that's what's causing it.

 

[Dreamboat]

If you've got the exact same printer and the exact same driver, this should not occur. If you're both printing to the same printer, it's likely your driver. Anne Troy
Dreamboat@TheWordExpert.com
Anne@MrExcel.com