Word cannot complete save/file permission error (Win2K) 1

[JonRSHHPENS]

I have loaded MS Office 2000 on about 50 Win98 SE PC's with no insurmountable problems. However, upon attempting to load the program on some new Windows 2000 machines, I sometimes get an error where Word cannot save a (network) file, giving the message "Word cannot complete the save due to a file permission error." Not only is the file not saved, it is actually deleted, which makes this glitch particularly nasty. This only happens with files saved to a network drive. The first time I ran into this problem, simply uninstalling and reinstalling worked. This time, however, no amount of partial or complete reinstallation is working. Unfortunately, I am beginning to think that this may have something to do with the order in which I am loading programs onto a newly formatted hard drive, and that there is no solution other than a complete reformat and reload O/S. Help?!? --Jon R, General IT support for a large medical organization in NW FL.

 

[Hasit]

I am not aware of any issue as far as order or installation causing such drastic problems, but hey, who knows!?

What order are you loading the files/programs?

 

[JonRSHHPENS]

Hasit, that's the problem. I don't know what is causing this, so I'm grasping at straws. I've loaded about 8 Win2K systems with MS Office 2000. 4 of them came with the OS loaded from Dell, 4 were in-house reformats to NTFS when we upgraded some older machines from Win98SE. Only 2 of the 8 have manifested this error. I don't follow a set process when loading software, it's usually whichever disk I put my hands on first. These machines are running 4-10 different programs depending on user needs. Talk about variables. One would think a reinstall would do it, especially when it did the trick with the other machine. --Jon R, General IT support for a large medical organization in NW FL.

 

[Hasit]

Jon, let me start you off by asking you to take a look at this:

http://support.microsoft.com/default.aspx?scid=kb;EN-GB;q212347&GSSNB=1

If I come across anything specific, I'll come back to you.

 

[Hasit]

One other suggestion:

http://support.microsoft.com/default.aspx?scid=kb;EN-GB;q212370&GSSNB=1

 

[JonRSHHPENS]

SOLVED! Thanks, Hasit, you pointed me in the right direction. Looks like this is a program issue with Win2K, which is solved by applying the MS Office 2000 SR1 patch.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q249859

for more info.

BTW, I reloaded yet another Win2K machine today and saved the MS Office 2000 load for last. Strangely enough, the error did not show up. Strange.... --Jon R, General IT support for a large medical organization in NW FL.

 

[Hasit]

No probs Jon. Pleased the problem has been addressed.