I'm not sure which verion of Word you are using but this works in Word XP and 2003.
I assuming from you post that you are creating the envelope straight from the letter rather than mail merging to envelopes.
If this is correct try - Tools > Letters and Mailings > Envelopes and Lables. On the Envelope tab click on Options then on Delivery Address Font, check that ALL caps is not selected.
That did the trick! Now, can you tell me how that all caps box got checked in Styles? I don't think any of my users would know how to do that even if they wanted to, and it happened in a document template!
Actually if you do it as follows you don't need to edit the style directly.
1. Tools ->letters and mailings ->envelopes and labels.
2. On the envelopes tab click options
3. On the envelope options, under delivery address, click font
4. Select your font, size, and effects
5. Click on the "default" button
6. Click "yes" to the message that comes up
7. Click OK.
8. When you go to exit Word you will get a message that changes have been made to the global (normal.dot) template and asking if you want to save it. If you answer yes then all new documents based on the normal.dot template will have the new default settings for envelopes.
I've had a few users over the years do it this way and then wonder what happened.
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