Word 2007 - "Connecting to Printer, Press ESC to Cancel" Message

[RetrogradePAK]

a few of our users on LAN are facing this. Whenever they try to open a word document, the message "Connecting to Printer, Press ESC to Cancel"" is displayed at the bottom and it takes a few minutes for the document to open?. Note that the default printers are LAN based.

How to fix this?????????????

 

[fumei]

How are they openng the document files?

Gerry

 

[PCmad]

Does the same issue happen if you change the default printer to a local printer if one available or else Microsoft Document image writer or PDF option anything other than the lan printers ?

This would just narrow the issue down. then you could look at the network settings, network card in printers, etc.

 

[RetrogradePAK]

it only happens with network printers

 

[PCmad]

Do a quick search in google loads of results you might want to have a look through couple of ones that seem interesting as below:-.

http://support.microsoft.com/kb/974991

Another said:-
configuring the SNMP community strings resolved the problem for us. Simply assign a get and set community string on the JetDirect card on your printer then configure the printer port settings on your print server; allowing bidirectional communication between the clients and the network printers.

 

[xlhelp]

I would suggest removing the printer from the user machine and re-installing it; if possible with a fresh printer driver, if available.

Also, was it Admin install or user install?

Canadian eh! Check out the new social forum Tek-Tips in Canada.
With the state of the world today, monkeys should get grossly insulted when humans claim to be their decendents