Word 2003 Locks up

[jrp611]

I have a strange issue with a couple of users on my network just this past week when the user opens up a word document the program will freeze up and the only way to get out is to close out word. I have scanned the file for viruses but no viruses. Removed the normal.dot and recreated a new one still could not open the file. The only way to open the file was to use wordpad and save it as an RTF file. Then start MS/Word after the program was up then clicked on open with repair file. I opened the file repaired the file and saved it as a .DOC file. Then was able to open the file up. I have tryed scanning for virused check for spyware. The only thing I can think of is there might be a patch that MicroSoft might have sent out. Has anyone else had the same issue and if so what was the fix.
Thanks for the help

 

[macropod]

Hi jrp611,

It may be that the document had become corrupt and converting to & from RTF fixed the corruption.

Cheers

[MS MVP - Word]

 

[jrp611]

Converting over from wordpad to word fixed the problem. But I can not figure out why 2 different people on 2 different servers had the same problem with in the same week. I thought it might have been a virus or spyware. so far no problems this week.