Won't Logoff or Shutdown

[wankeled]

I have a PC that is a P4 2.8 with a 36 GB SCSI hard drive. This system will not respond to:

START --> SHUT DOWN --> LOG OFF or
START --> SHUT DOWN --> Shut Down

I've even tried the CTRL+ALT+DEL method (SHUTDOWN --> Log off/shutdown) and the same thing happens...nothing.

No error, nothing.

Anyone have an suggestions?

 

[bcastner]

Start, Run, shutdown -s -f

Does it shutdown? If not, there is an issue with your ACPI installation.

http://www.theeldergeek.com/shutdown_issues_in_xp.htm

http://www.aumha.org/win5/a/shtdwnxp.htm

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q308029

 

[linney]

How does it go in Safe Mode?

These will assist in determining if there is a third party driver or program causing this problem.

310353 - How to Perform a Clean Boot in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310353&FR=1&PA=1&SD=HSCH

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434&FR=1&PA=1&SD=HSCH

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&FR=1&PA=1&SD=HSCH

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

 

[wankeled]

Thanks a lot. That was all helpful information. However it turned out that somehow Realtime, Quicktime, and Adobe wouldn't let XP logoff/shutdown/restart.

Disabling those startup-apps through MSCONFIG resolved the problem.

Then using Lavasoft's Ad-aware, we did thorough scan and cleaned it out.

Since then, it's been performing perfectly fine! ("perfect" subjected to Microsoft terminology! )