Won't connect to internet, have tried all I know

[Norgermish]

Hi, 1st timer here
Thanks for viewing this thread. I have an Optiplex620 system. It is still under warranty but dealing with Dell can somtimes be.....I will leave it at FRUSTRATING!
Awhile back my computer quit connecting to the net. I finally used my other computer and connected at the same cable...it connects fine. So I assume it is nic card or something? else. My question is concerns what I saw in the Windows Task Manager/processes. There is a process running called WAPSUL.EXE...I have googled it and searched everywhere, even

http://www.pacs-portal.co.uk/startup_index.htm

which has helped me considerably in the past. He has no info concerning this WAPSUL.EXE. I try to stop process in regular mode, safe mode, config mode and it keeps coming back.
Does anyone have info concerning this?
I would greatly appreciate the help,
Thank you,

 

[BadBigBen]

1.) I am thinking that your WINSOCKs got scrambled,

http://www.snapfiles.com/get/winsockxpfix.html

run it and reboot...

2.) I suggest you run a full AntiViral Scan (updated of course), a full scan with an AntiMalware such as Ewido, SpyBot and SuperAntiSpyware (and yes I mean all three, not just one of them)...

you can also do an online scan for Malware/Viruses once you are back on the net:

http://housecall65.trendmicro.com/

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[bcastner]

I agree with BigBadBen that your Winsock stack should be rebuilt, as it sounds like it is corrupt. If you have Service Pack 2 installed, though, do not run WinsockXPFix as it causes more trouble than it fixes under SP2. See faq779-4625 for XP SP2 suitable Winsock repair steps.

Now for WAPSUL.EXE. The fact that you cannot find it on Google is a very good sign. It generally means that no one has identified a file of that name as a bad guy. Using Explorer navigate to the directory containing the file, highlight the file with a left click of your mouse, then right click on the highlight, Properties.

Under the Version tab you likely will find who wrote the software.

 

[BadBigBen]

Thnx, Bill for clearing up my ramblings, I tend to forget about the SP2 issue with WinsockFix...





Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[Norgermish]

Thank you all so much for the helpful sugestions. I am headed off to Colorado Springs for a couple weeks. When I return I will try out the suggestions. I have run Adaware pro and spybot, all clear there, I also run Norton AV Corporate Edition and all is clean as far as I can tell.
Thanks again,

 

[BadBigBen]

Have you ever uninstalled and then reinstalled NORTON?

read:

http://8help.osu.edu/1552.html

Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

 

[NeoGreen]

I didn't start this topic but I had a similar problem. I uninstalled Norton on my computer and then couldn't connect to the internet. I went as far as to replacing my nic card, but no luck. I just couldn't figure out what was wrong with my computer. Thank for the tip Ben, I was about to trash my computer.

 

[Norgermish]

Thank you all for your help. I am sorry it has taken so long to resolve and send the thank you. I did run all the spyware that bigbadben suggested and found lots of evil little creatures. I tried to do the winsock rebuild but I don't think I wqs sucessful so I ran the system restore and now have Inet again WOOHOO!! Thanks again for all the help))))

 

[bcastner]

If you clean malware, then do a system restore, you likely restored some of your malware.

Do a malware cleanup again post-system restore.


____________________________
Users Helping Users

 

[Norgermish]

Thanks bcastner,
I did that after restore, and I have avg antispyware running now.
Thank you again for all the help you all do here