goombawaho
MIS
I've got a customer with a HP Compaq Pro 6300 SFF. It's old but still working. It's got 8GB of RAM. The keyboard will periodically just not type and the delay is three to five seconds. Anger ensues. The mouse also does the same thing.
Things I've tried.
1. Malware scan - clean
2. Hard drive test - good
3. Memory test - good
4. Looked at CPU usage - not a problem
5. Cleaned out temp files
6. Reduced startup items
7. The customer had already replaced the keyboard/mouse before calling me and the problem followed to the new units
8. Moved the USB receiver from the back of the PC to the front of the PC (PC is under the desk, but it has always been there). No other USB receivers on the PC.
9. With wired mouse attached: Deleted all keyboards and mice from Device Manager and rebooted
10. Looked for any issues in Device Manager - None found
11. Ran SFC /Scannow - found some issues. Ran again - clean
12. Cloned the old HDD over to a new Samsung SSD. This seemed to improve things for a few days but the problem cropped up again.
I don't know what else to do. Replacing the computer because of a keyboard/mouse issue is a little insane but the customer is going to slit his wrists or my throat if I don't figure it out.
Things I've tried.
1. Malware scan - clean
2. Hard drive test - good
3. Memory test - good
4. Looked at CPU usage - not a problem
5. Cleaned out temp files
6. Reduced startup items
7. The customer had already replaced the keyboard/mouse before calling me and the problem followed to the new units
8. Moved the USB receiver from the back of the PC to the front of the PC (PC is under the desk, but it has always been there). No other USB receivers on the PC.
9. With wired mouse attached: Deleted all keyboards and mice from Device Manager and rebooted
10. Looked for any issues in Device Manager - None found
11. Ran SFC /Scannow - found some issues. Ran again - clean
12. Cloned the old HDD over to a new Samsung SSD. This seemed to improve things for a few days but the problem cropped up again.
I don't know what else to do. Replacing the computer because of a keyboard/mouse issue is a little insane but the customer is going to slit his wrists or my throat if I don't figure it out.