winSPM quick access error message

[phonmancps]

The first time I logged on to my customers magix sys. an error message: winSPM cannot recognize circuit pack in slot 10 -17.
NOTE: ATL circuit packs can only be used in Merlin Legend systems.
Quick Access will not be available until this is resolved.



This system has 1 expansion cab and nothing in slot 9,10 or 11 and what is a ATL circuit pack.
sys config is: proc,412,412,100R INA,016ETR,016ETR; EXP. cab:016ETR,100R INA, Merlin mess.

Can anybody shed some light on this. help would be appreciated

 

[tdaugirdas]

Sounds like WinSPM encountered an error. From what you describe in your system you do not have any ATL circuit cards (like the old 408 or 008 ATL modules - for BIS-style phones). I would try reconnecting again. Are you sure your version of WinSPM is up-to-date? You may need to download some upgrade patches from the Avaya website. The last bersion is Release 9.0

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[phonmancps]

Thanks for posting, I've got release 9 and it has been working up to this point (used it yesterday at another site on a magix). Avaya set this system up and has been preforming programing issues up to this point. The site has a lot of "Partner 34D" phones hooked up thru the 016 ETR cards, but I'm not that familiar with as to how the programing is done to accomplish that set up. I was just going to use the "quick access" to find out what exts. are assigned to what groups so I could set up some coverage groups.
Scott Malcolm
CPS
Kansas City

 

[tdaugirdas]

Did you try reconnecting with WinSPM? If you are onsite - try connecting via the admin port? You obviously have nothing in slots 10-17. Maybe, just for kicks - do a board renumber and then try to connect. If for some reason the processor and/or software "thinks" there is something after slot 9 - it will disappear with the board renumber.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[phonmancps]

Thanks I'll try a board renumber, I've got nothing to lose. I am connected thru the Admin port (I've reconnected 4 different times, same error message each time)and have access to std spm programing, but I'll try that and see what happens.

Scott Malcolm
CPS
Kansas City