WinSPM 5.0 - External Connection - HELP 2

[phonedr]

I have WinSPM 5.0 and have used it successfully connected many times using the direct, internal and manual connection types. I am setting up the external connection for the first time and seem to be missing something.

Trunk 812 is programmed at the client location for remote access. Do I need to program a barrier code in order to dial into the remote access trunk?

My current dial string is set up as: 9 + phone number followed by 5 pauses (1234 - is this default barrier code?) then *10. WinSPM seems like it connects then eventually I get an error telling me to check my TAPI configuration.

I verified my TAPI settings. It is set up exactly like the HELP instructions. It is curious to me that I do not get the TAPI error with all the other connection types. Any suggestions or help would be GREATLY appreciated. THANKS!!

 

[TouchToneTommy]

No, 1234 is not the default barrier code.

You need to go to LinesTrunks -> RemoteAccss -> Barrier Code -> Code Info -> Code Length
and set the length of the barrier codes (I believe 7 is the default)

Then go to LinesTrunks -> RemoteAccss -> Barrier Code -> Code Info -> Code Entry
and enter a barrier code that you want to use for remote access. There are 16 "slots" that you can put it into, numbered 1 through 16.

Then go to LinesTrunks -> RemoteAccss -> Barrier Code -> SProg/Maint and tell it which barrier code (1-16) that you want to use for SPM access.

Then your dial string will be something like:

5551212,,,1234567,*10

That is, dial the telephone number, pause long enough for remote access to answer, dial the barrier code, pause a moment, then dial *10 to connect.

Good Luck!

 

[pjolly]

A "by the way"...I need to add a comma between 9 (for outside line) and the phone number to give my system time to grab the outside line. This could also give you headaches.