We are running Aura ver 6.3 and recently switched from ATT pri's to Winstream SIP + pri's (for analog service)
We also use RedSky e911
The issue we are experiencing is with 911. Via the SIP circuit, we are able to make the calls. But the PSAP only reports the Billing phone number and not our specific caller id. We were unable to find a resolution and after discussing with Windstream tech were told we should simply use the PRI's as they do not have the same screening issues as the SIP.
Unfortunately, it doesn't work that way either. With our normal setup the calls fails due to unassigned number. (Which the tech attributed to an e164 protocol??...) I changed the trunk to a pub-unk and adjusted the route as well but now they say they are not receiving the caller ID info from us. (We do seem to be out-pulsing it but they said they see something along the lines of user screened...)
Has anyone dealt with these types of issues before?
Windstream keeps asking us to change it from natl number to a subscriber number but that doesn't correlate with options I see in the trunk or route.
Any help would be appreciated.
We also use RedSky e911
The issue we are experiencing is with 911. Via the SIP circuit, we are able to make the calls. But the PSAP only reports the Billing phone number and not our specific caller id. We were unable to find a resolution and after discussing with Windstream tech were told we should simply use the PRI's as they do not have the same screening issues as the SIP.
Unfortunately, it doesn't work that way either. With our normal setup the calls fails due to unassigned number. (Which the tech attributed to an e164 protocol??...) I changed the trunk to a pub-unk and adjusted the route as well but now they say they are not receiving the caller ID info from us. (We do seem to be out-pulsing it but they said they see something along the lines of user screened...)
Has anyone dealt with these types of issues before?
Windstream keeps asking us to change it from natl number to a subscriber number but that doesn't correlate with options I see in the trunk or route.
Any help would be appreciated.