Windows XP reboots halfway through virus scan

[timev]

I have been attempting to resolve an issue with a friends laptop which has 256MB RAM, 1.1Ghz P3 with Windows XP Home (SP1) installed along with Mcafee Security Centre v9.

The problem is whenever a full virus scan is run the laptop reboots itself when it reaches various points in either the C:\Windows\I386\Drivers folder, does anyone know what might be causing this ?

A full scandisk, defrag and disk cleenup has been run prior to and after the virus scan.

 

[timev]

Correction it is infact McAfee Virus Scan v9 not Security Centre v9.

 

[bcastner]

http://forums.mcafeehelp.com/viewtopic.php?t=38975

 

[linney]

To get further information about any error look in your Event viewer.

Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

Take any event error I.D. number and search for it on these sites.

http://www.eventid.net/events.asp

http://www.microsoft.com/technet/support/ee/search.aspx

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Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.

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You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.

Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.

 

[robwallace]

I had several laptops that would shutdown and restart during a virus scan. It was not the software, but the laptop overheating. Use an aircan and blow out all the vents in the laptop. Toshiba's are particularly prone to this.