Windows Xp Rebooting

[Jasonchatham]

I have a new compaq/HP machine running XP Pro (or it was).

Keeps rebooting just after the Black Windows XP screen.

In safe mode it gets to a line ending mup.sys

I can see very breifly a blue screen of death appear before it reboots.

Not sure what happened to the machine before it started this strange behaviour - Although the user said they were on the internet before it crashed.

Regards

Jason

 

[linney]

See if it will load the "Last known good configuration" option via the Safe Mode screen.

Mup.sys would just be the last driver loaded in Safe Mode on most machines, so there is nothing really to be learnt from that.


HOW TO: Install and Use the Recovery Console for Windows XP (Q307654)

http://support.microsoft.com/support/kb/articles/q307/6/54.asp

Try running ChkDsk /r from the Recovery Console.

An easy to follow recovery console description when unable to start computer due to corrupt registry.

http://www.digitalwebcast.com/2002/03_mar/tutorials/cw_boot_toot.htm

XP KEEPS RESTARTING!!!! HELP PLS!!!!!
thread779-752162

How to Use System Files to Create a Boot Disk to Guard Against Being Unable to Start Windows XP (Q314079)

http://support.microsoft.com/support/kb/articles/q314/0/79.asp

Q305595 - HOW TO: Create a Boot Disk for an NTFS or FAT Partition in Windows XP

http://support.microsoft.com/support/kb/articles/q305/5/95.asp

If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/support/kb/articles/q315/3/41.asp

 

[Jasonchatham]

Linney

When I enter The Recovery Console I dont get the choose windows installation or enter admin password option.

I can however run chkdsk /p and chkdsk /r.
P found errors ao i am now running R

Jason

 

[Jasonchatham]

OK chkdsk /R - although took along time has repaired something and XP NOW BOOTS.


Many thanks Linney and all other postings.


Can I run a scandisk type tool on XP to look for and sort out any possible drive errors ??


Jason

 

[linney]

Under what recovery system option are you able to run ChkDsk.

If your XP is an OEM version, Recovery Console may not be available (check with your support).

Did you try "Last known good configuration" ?

Check your RAM for faults.

http://www.memtest86.com/

http://oca.microsoft.com/en/windiag.asp

HOW TO: Create a Boot Disk for an NTFS or FAT Partition in Windows XP

http://support.microsoft.com/support/kb/articles/q305/5/95.asp

 

[Lemon13]

hi @linney, its the recocery cd where you only can do a restore or setup, the oem cd, even when bundled, support the r...console.
here is a microsoft howto on r....console, it explains the start/use/limitations.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;314058

 

[linney]

XP replaced ScanDisk from 9x with ChkDsk (from NT).

You can run ChkDsk to check your drive for errors while in XP (although you may have to reboot for it to run pre Windows as it requires full and exclusive control of a Windows drive, just like ScanDisk if I remember correctly).

Right click your Drive icon/ Properties/ Tools/ Error Checking.

 

[Jasonchatham]

Yes Linney, It scheduled a scan for the next boot up.
(Ran it and it found no further errors)

When I first used the recovery console i think because the root directory was corrupt XP couldnt find the Windows Directory and therefore wasn't able to offer a windows to repair. The Dir & CD commands kept failing when recovery started as well. The Chkdsk /r was one of the few things that was working.

This is strange but it does sound like some sort of impending hard drive failure.

Are there any viruses that trash the root directory of the drive.

Jason

 

[linney]

Not being a virus expert I would say, yes, and of course MRB viruses have been around since the year dot, but there are plenty of other non virus causes too.

Now that your up and running you can check your logs in the Event Viewer for the cause of your rebooting.

Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

Take any event error I.D. number and search for it on these sites.

http://www.eventid.net/events.asp

http://www.microsoft.com/technet/support/ee/search.aspx

Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.

You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.

Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.

 

[zatch]

Jasonchatham:

Yesterday I suddenly started getting this exact behavior on two different machines. Did you ever figure out the reason for this? Very odd to me that this begins happening on two different machines at two different sites but on the same morning. Thanks for your info.

Zatch

 

[kmvargo]

After installing SP2 on an XP Home Ed. system, I too ran into this problem. I fixed it by repairing the install by reinstalling Windows over itself but now it seems to take an excessively long time to move past the Window Startup screen (a couple of minutes). Any ideas on why this is happening or should I reformat the HDD and just start over again?

 

[linney]

816873 - Windows XP Welcome Screen Appears to Stop Responding (Hang) During Logon

http://support.microsoft.com/default.aspx?scid=kb;en-us;816873&FR=1&PA=1&SD=HSCH

329457 - Computer Seems to Hang When You Log On

http://support.microsoft.com/default.aspx?scid=kb;en-us;329457&FR=1&PA=1&SD=HSCH

How to Troubleshoot By Using the Msconfig Utility in Windows XP (Q310560)

http://support.microsoft.com/support/kb/articles/q310/5/60.asp

Try running ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

Removing adware & spyware
faq608-4650

Try Safe Mode (Do you have this problem in Safe Mode?).

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

 

[zatch]

Thanks for responding. On the machine that I've been working on, I am unable to run repair and/or rebuild Windows all together. Every time I try to do either I get the BSOD just as I get into Repair/Rebuild. I guess I might have to format?

Zatch