windows xp Help and Support do not work 2

[theoretician]

I have a message
Microsoft HTML Help executable has encountered a problem and needs to close and Error signature
AppName: hh.exe AppVer: 5.2.3644.0 ModName: itss.dll

ModVer: 5.2.3644.0 Offset: 0000e438

So I can't read Help. How to fix the problem? I have Windows XP pro.
I reinstalled Help using pchealth.inf file and fixed Registry with an utility that Doug Knox gives. And it helped, but my happiness was premature. When I turn on my computer next day everything return: Help does not work! What do I have to do now?

 

[bcastner]

. Start, Run type in: helpctr -regserver

. The Help and Support center needs access to the internet. Make sure your firewall is not blocking it.

. In IE, Tools, Internet Options, Advanced, disable the use of third-party tools.

. A note from Kelly Theriot:

1. Insert the Windows XP installation CD into your CD-ROM.
2. Browse to your CD-ROM and change the folder to \I386
3. Copy the following files into a temporary folder on your hard disk:

Winhlp32.cn_
Winhlp32.ex_
Winhlp32.hl_

4. Click Start->Run, type CMD and then press Enter.
5. Change to the temporary folder where you stored the Winhlp32 files.
6. Type the following commands:

EXPAND WINHLP32.CN_ WINHLP32.CNT
EXPAND WINHLP32.EX_ WINHLP32.EXE
EXPAND WINHLP32.HL_ WINHLP32.HLP

7. Copy Winhlp32.exe to your \%SYSTEMROOT%\ folder.
8. Copy the Winhlp32.cnt, and Winhlp32.hlp to the \%SYSTEMROOT%\Help\folder.
9. Typically this folder is C:\Windows.
10. Delete the contents of your temporary folder.

Checkpoint: Help and Support Won't Expand

Go to Start/Run/Regedit and navigate to this key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Environment. In the right pane, verify that the windir value is REG_EXPAND_SZ and not a REG_SZ type. If not, change it.



Reboot and try again.

Please advise us here again on whether this helped, as there are other approaches.

 

[linney]

See if these articles give you any ideas. Removing the HH.dat file has worked for this problem in the past.

http://groups.google.com/groups?hl=...vclient&ie=UTF-8&oe=UTF-8&q=hh.exe%2Bitss.dll

275539 - Error Message "HH Caused an Invalid Page Fault in ITSS" When Clicking the Index Tab in Windows Help

http://support.microsoft.com/default.aspx?scid=kb;en-us;275539&FR=1&PA=1&SD=HSCH

196067 - Err Msg: HH Caused an Invalid Page Fault in Module Itss.dll...

http://support.microsoft.com/default.aspx?scid=kb;en-us;196067&FR=1&PA=1&SD=HSCH

 

[theoretician]

Dear bcastner!
I've done almost everything that you advised. Almost because I did not understand the last point of your recipe, I do not know what is the difference between REG_EXPAND_SZ and REG_SZ types. What I've seen in my comp Registry was c:\windows for windir value. So I did not change anything and nothing changed.
Dear linney!
Thank you for your advice! It helped. I deleted hh.dat and now Help works!
Am I right that this file is connected to Microsoft Office XP? When and why does it arise? Is there any chance for the problem to come back?

 

[linney]

Basically anything that can go wrong with a computer will occur. What makes it more frustrating is that very often a fix which worked one day might not work the next day. You just never know.

I understand that the hh.dat file stores Help windows position/preferences/favorites type of information and if it gets corrupted Help will become unstable. After deletion a new file is automatically recreated by windows, and this is the basics of your fix.

This article might give you some information on registry keys.

http://techrepublic.com.com/5100-6268-5033644-2.html

 

[bcastner]

Browse, Explore the site:

http://www.helpware.net/

There are security issues about HHx.xx files with current patches if the HTML help files are being drawn on what are viewed as an Intranet site.

 

[theoretician]

Thanks all!