windows update problem

[bradman666]

I am having a problem with windows update. I get to a point where I am advised to run services.msc and check that various things are enabled. One of these is automatic updates. When I right click and select properties I try to set it to start automatically but I just get a message saying that it has been marked for deletion and won't let me change it. Any suggestions?
Thanks, Matt.

 

[linney]

Have a look at this key in the Registry and see if you have any Dependency listed and try removing such item (Backup-Export this key first). It might be a Dependency that has been marked for deletion during a failed uninstall of other software such as Virus Scanners or similar.


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv

DependOnService


Edit the value to delete items from the dependency list and see if you can start the Automatic Updates Service.

This article will give you a clue as to where I am coming from.

DHCP Client Initializes Improperly and Causes an Invalid IP Address

http://support.microsoft.com/default.aspx?scid=kb;en-us;812335&FR=1&PA=1&SD=HSCH

 

[bradman666]

I cannot see that, I get to services but no wuauserv. Thanks for your help. Any further advice appreciated. This machine has been riddled with viruses which I am trying to remove!
Thanks in advance, Matt.

 

[linney]

I believe some malware will attack Windows Update specifically to prevent you from obtaining security fixes and the like.

Try the multi-pronged attack method described in this FAQ.
Removing adware & spyware
faq608-4650

The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows Server 2003, Windows XP, or Windows 2000

http://support.microsoft.com/?kbid=890830

Otherwise it may be a case of saving your valuable data followed by a clean install and format.

 

[Camelz]

I have seen similar symptoms before, and I seem to remember it was caused by a virus.
If memory serves me correctly, Stinger (

http://vil.nai.com/vil/stinger)

found and removed the virus but I then had to repair Windows installation. (Boot from XP CD, press "enter" to set up windows then press "r" on the installation that set up finds)

 

[Bobg1]

Have you tried going to
windowsupdate.microsoft.com
and see if you can get updates?