Windows Server 2003 Services Issue

[Wes787]

Hello,

We are having an issue with a Windows Service. It is a program we have installed called Milestone which is a surveillance program for recording from IP cameras. It has a service that is suppose to restart itself at 8am and 5pm. After it stops itself, it doesn't start back up.

I tried checking out the event log but it does not give any details about why it didn't start back up. I was curious if anyone could tell me where I could start looking to find the problem.

Thanks!

Wes

 

[WhoKilledKenny]

I would start with the software vendor.

 

[Wes787]

Yeah I did actually but they are saying its a Windows Issue. That's why I'm trying to find some type of error log that could tell me whats goin on

 

[captaincrunch00]

Try stopping it manually, then trying to restart it yourself.

It's got to give you an error, even if it's a Timeout error.

I'm praying it gives you a "Not log on as a service rights" error though.

 

[Wes787]

No I dont get a "Not log on as a service rights" error.

I can stop it manually and restart it. Sometimes it does give a timeout error saying the application did not responed in a timely manner.

 

[WhoKilledKenny]

Did they say why it was a windows issue?
Have you added any new software of patch updates since you installed the Application? and was the application running fine until the last changes that may have occured?

 

[Wes787]

The application ran fine for two months and then started acting up. The software developer says its not an issue with their software which I think is a bunch of bull. They said it could be a hardware issue, however, no other Windows services are acting up. We haven't changed anything on the server since its initial setup.