Windows NT 4 (sp6a) and Office 97 SR2

[keeg13g]

Hi,
I wonder if any one can help me. A user opens the document through Windows explorer and it opens fine. But when she opens it through Word application itself, she looses the format and the fonts change. I have tried re-applying the service pack for office 97. Also removed the normal.dot templates (just in-case) and scanned for viruses on her pc.

I'm having no joy and given up on Microsoft Knowledge base!!

Any help or ideas would be greatly appreciated.

Many Thanks

 

[search66]

Try removing just Word, reboot and go back and reinstall just Word...

Sounds crazy though. I've had similar problems; but it was reversed.

 

[zoeythecat]

Just to add what Search66 noted if removing just word does not work perhaps uninstalling office cleanly (cleaning registry as well and purge office directories) and then reinstalling entire suite may work.

 

[keeg13g]

Thanks,
it worked!!!