Sorry, I read the post differently, and still do.
If you use NTFS permissions to give full control to the local Administrator Group on %windir%, it does nothing to help a limited user logon.
So, the next leap -- they are not logging on as limited users.
It is possible that what they need to install is device drivers, and/or a service. You can use secpol.msc to add the local Administrators, or Users, or Power Users or whatever Group you may like to have these ACE priviliges without requiring access to the %windir%. (albeit you may need to grant similar level permissions on key registry values).
I guess my feeling is:
. if you are not using limited users, there is no security issue for you. You are well past worrying about security.
. as member aquias stated, you have every right to ask exactly what folders, drives, registry entries, services and device drivers this application intends to install. What permission levels are required, and why. And whether vendor support requires any special permissions or remote access.
Best regards to all,
Bill Castner