Windows FAX service 2

[bwilkinson]

Have the fax service enabled on a SBS 2003 system. Clients can 'print' a single document to the fax system. The fax wizard appears, the client selects the recipient from an Exchange public folders group and sends the fax. It works fine.

If the client opens an email (Outlook XP/2003 mixed environment) and adds an attached document, then selects the same recipient as above, Outlook indicates the 'email' was sent, but it never makes it to the fax subsystem.

It's as if there is a disconnect between printing to the fax and sending an email to it.

First, the fax service should be able to send multiple documents using Outlook, correct? If so, shouldn't sending the email to a contact that's a fax number rather than an email address trigger the fax service?

Bruce

Bruce Wilkinson
IT Services Austin

 

[ShackDaddy]

Bruce, I've never heard anyone thing of the fax service that way. The fax service should be treated like a printer. It's not an application that's looking for certain contact types and automatically grabbing and faxing documents sent to users who only have fax numbers.

First, the fax service should be able to send multiple documents using Outlook, correct? If so, shouldn't sending the email to a contact that's a fax number rather than an email address trigger the fax service?

The fax service is able to PRINT multiple documents using Outlook.

You are treating the SBSFax service like eFax, and I believe they operate differently.

ShackDaddy
Shackelford Consulting

 

[bwilkinson]

Would you clarify the operation for me? How would I fax several documents, each 1 or more pages using the fax service?

Bruce

Bruce Wilkinson
IT Services Austin

 

[bwilkinson]

According to MS I can send from Outlook, see:

http://support.microsoft.com/default.aspx/kb/198577/en-us

Obvious question though, what do they mean by send from Outlook to the SBS Fax service? Is that what you were talking about ShackDaddy?

If so, my previous question still applies, how do I send or print a multi-document fax from Outlook?

Bruce Wilkinson
IT Services Austin

 

[PHV]

HAve you read this ?

http://support.microsoft.com/kb/185058/EN-US/

Hope This Helps, PH.
Want to get great answers to your Tek-Tips questions? Have a look at FAQ219-2884 or FAQ181-2886

 

[ShackDaddy]

Ok, I'm sorry. I was wrong about what I said about sending. Apparently you can do that. So let's troubleshoot the problem. What sort of document are you trying to fax? Sometimes it hangs up on document type.

And yes, you should be able to attach multiple documents if you are using the "send" feature. I'll do some research.

ShackDaddy
Shackelford Consulting

 

[bwilkinson]

I had not seen

http://support.microsoft.com/kb/185058/EN-US/

so I checked it. That was for Windows NT clients. Outlook XP/2003 doesn't have an entry type so method 1 doesn't apply.

Method 2 does, and is what we're using. I didn't set up the contact list. Next chance I get, I will verify the contacts to make sure they have a phone number listed as business or home fax. I will also test using method 3.

Thanks,
Bruce

Bruce Wilkinson
IT Services Austin