The latest on Dell courtesy of "Langalist".
QUOTE......
3) "Weird Problem" Solved!
In "Weird Problem" (
09.htm#5 ) I wrote about a reader query that had me stumped: A PC's
system clock was losing time for no obvious reason. I gave some general
advice, and then asked if other readers might know better answers.
I got a flood of email covering a wide range of issues--- some of which
I'd never heard of, but many of which turned out to be exactly--- and I
mean *exactly*--- right:
See:
It's called "Why does my computer lose time in the Microsoft
Windows XP operating system?" I followed these instructions
and it works OK. --- Richard Schrafel
I recently purchased a new Dell and had the same problem.
Searching Dell's support site I found a patch to cure the
problem. Below is the only explanation on Dell's website, so I
have no idea what the problem is or what the cure is. The
patch did take care of my problem: "Description: Dell Time
Keeping Utilty. Dell systems with factory installed Microsoft
Windows XP Pro or Home may lose time. Time loss rate has been
reported as high as a 20 minute loss per hour...." --- Randy
Palmer
In your newsletter today, a reader wrote about their clock
being off with Windows XP. An interesting note is that Dell
had a this problem with computers shipped with XP
preinstalled. They have a patch at
--- Yeager
About Jonny Lieberman's BIOS timing problem He didn't indicate
whether he had an OEM system or not, but I know that Dell
offers an update for their Dimension 8200 systems that
corrects a time problem. It can be found at
ftp://ftp.us.dell.com/utility/time.exe .[Note: This is an
alternate download location for the same file mentioned
previously.] --- Eric Ellenberg
Hi Fred, In regard to the weird problem in the latest
newsletter, I had the same problem with my new Dell. I went
through all the steps and found it to be the Windows system
(XP Pro). Never found exactly what the problem was, but in my
research I found other Dell users with the same problem. There
happened to be a download fix on the Dell site. There was an
instruction file and a batch file in the download. The batch
file contains these commands:
@echo off
@cmd /c net stop w32time
@cmd /c w32tm /unregister
@cmd /c w32tm /unregister
@cmd /c w32tm /register
@cmd /c net start w32time
I never really thought much about it after it fixed a very
annoying problem, especially when I was late to pick up my
kids one day. Looks like some type of registry problem.
Anyway, I have attached the files. I am not sure if they apply
to the case mentioned in the newsletter, but the problem he
describes is exactly the same. --- Paul M Ruzicka
Many readers also knew about a conflict between Dell's OEM installation
of XP Pro and Norton Internet Security/Antivirus: This conflict also
causes the clock to lose time. The fix is to update part of the Norton
software via the link at
.
Others suggested this link, which gives an indication of how widespread
clock problems are on the Dell 8200 line:
So the problem clearly seems to be with Dell system clocks. In fact, the
only thing in the Microsoft KnowledgeBase that looked even vaguely
similar was
,
dug up by reader "Dave S." But that problem is incredibly
specific: The XP system-tray clock can jump by an hour under certain
conditions "... if your original time zone was set to '(GMT-06:00)
Guadalajara, Mexico City, Monterrey.'"
I sent all this info to Jonny Lieberman, the reader who originally had
asked for help. He wrote back:
Yep. It is a Dell. XP Pro pre-installed. About five months
old. Plus my power supply is regulated. Plus, all three of my
other machines have perfectly functioning clocks. None are
Dells. One is a Frankenstein with XP Pro that I installed
myself. 20 minutes an hour sounds exactly right. I'll start
playing with the patches. And, your readers are amazing. What
a group! -Jonny-
I agree! There's probably no PC problem that you folks can't
collectively solve. <g>
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