Windows 7 Update Hang

[gwinn7]

Does anyone know why Windows 7 Professional 32-bit would hang during an automatic update?

I have...
- Disabled Anti-virus
- Disabled the Firewall

The Windows Update says it is "Preparing to Install", but has been stuck there with the progress indicator cycling for over 3 hours.

Any ideas?

Gary
gwinn7

 

[linney]

Can you change your Automatic Updates settings to allow you to download and install the updates yourself. You could then try them one at a time to see if you can isolate the offending update.

Once you know which update is the problem you can download that from a different source such as the Microsoft Update Catalog and install that manually.

http://catalog.update.microsoft.com/v7/site/Home.aspx

Are there any clues in the Windows Update log, CBS log, or the Event Viewer?

Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking. Try it first by not checking either box (Read-only mode) to see if it flags any hard drive or file problems. If it does, start by ticking both boxes, in any further rerun.

How do I reset Windows Update components?

http://support.microsoft.com/kb/971058/#appliesto

System Update Readiness Tool

Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

http://support.microsoft.com/kb/947821

 

[gwinn7]

Thanks!

Good suggestions.

I will try and get back to this thread.

Gary
gwinn7

 

[gwinn7]

RESOLVED!

The problem was caused by a particular Windows Update. Apparently, this is a common problem affecting a lot of users.

Here are the details and how to bypass this issue...

Name of the Update…
“Windows Live Essentials 2011 (KB2434419)”

Symptom

Automatic Updates Hangs at 50% install of this package.


Solution/Workaround

A. Kill the process “wlsetup-all.exe”
or...
B. Don’t select this update.

Thanks
Gary
gwinn7